Webinar: VNCproject - ITIL Support Portal, Jan 25

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VNCproject enables a convenient management even of very complex projects.

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VNCproject - ITIL Support Portal delivers a comprehensive workflow tool for managing IT support requests and their resolutions. ITIL guides you through the steps in order to complete support tasks, and provide you with a glossary of common terms and labels in order to reduce response time and better manage available resources. 

Support requests can be submitted via a web form and requests coming in to your support organisation via phone, email, web, and walk-in are also managed by the VNCproject - ITIL Support Portal. Help desk members and other technical support staff can create, modify, manage, and update these requests, including all relevant information from start to finish.

About VNCproject :

VNCproject web-based project management and issue tracking tool. It allows users to manage multiple projects and associated subprojects. It features per project wikis and forums, time tracking, and flexible role based access control. It includes a calendar and Gantt Charts to aid visual representation of projects and their deadlines. VNCproject integrates with various version control systems and includes a repository browser and diff viewer.

Register here

 


 

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About VNC

VVNC - Virtual Network Consult is a leading developer of open source based business software, a business cloud integrator and a specialist in commercial open source solutions. VNC provides services to organizations and businesses of all sizes - from small and medium businesses to globally operating corporations. Our services range from platform data center solutions to complex business applications such as the VNCportal, CRM-ERP, VNCmail and advanced Secure Communications Environments – mobile and suited to the needs of each client.

VNC Contact

pr@vnc.biz; www.vnc.biz

VNC - Virtual Network Consult AG

Poststr. 24, CH - 6301 Zug, Switzerland

Phone: +41 (41) 727 52 00